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Privacy Policy

Your Privacy Matters To Us

Your privacy is our priority, so the privacy policy has been drafted in a simple and easy-to-understand language to help you know who we are, what personal data we collect about you, and the purpose of collecting that data andthe mechanism for processing it.

  • We do not collect any personal data about you except with your consent and in themanner described in this policy.
  • The platform collects only the data you enter about you, the collection is limited to the minimum amount of your personal data and in a way that only allows for achieving the purposes described in this Policy.
  • This policy is reviewed continuously to ensure its compatibility with updates to relevant laws and legislations, and the users will be notified when it is updated in due course.

The term "personal data" means any data that would specifically identify youor makes it possible to identify you directly or indirectly, including: name, ID number, addresses, contact numbers, license numbers, records, personal property, still or in-motion photos of the individual, andother data of a personal nature.

The term "sensitive data" means any personal data related to the individual's racial or ethnic origin, religious, intellectual or political belief, in addition to security and criminal data, or biometric data that identifies the individual's ID, genetic data, health data, or data indicating that one or both of the individual's parents are unknown.

What personal data do we collect?

For the purpose of registering government entities, the private sector, the non-profit sector and the individuals who process personal data for purposes beyond personal and family use, the following data is collected as follows:

  • Name
  • Date of birth
  • ID number
  • Mobile number
  • Email address
  • Proof of authorization (if authorized by a government entity).

How is personal data collected and what is the purpose of collection?

We shall process the obtained personal data for any of the following purposes:

Verifying users' identity and contact information and linking them to their requests, complaints, or any other tools provided by the platform

Verifying users' identity and contact information and linking them to their requests, complaints, or any other tools provided by the Platform

Receiving and processing complaints and responding to requests

Receiving and processing complaints and responding to requests

Monitoring requests, complaints, and procedures designed for following up compliance

Monitoring requests, complaints, and procedures designed for following up compliance.

Managing relationships with personal data protection officers in the entities

Managing relationships with DPOs in the entities

How do we use your personal data?

We will not use the personal data collected from you directly or indirectly except for the purposes specified in this Policy or the regulatory purposes stipulated by PDPLand its implementing regulations.

How do we collect your personal data?

We collect your personal datathat you have disclosed/reported.

Is your sensitive data processed?

We will only process your sensitive personal data after obtaining your prior express consent to carry out the processing.

What is the legal basis for collecting and processing your personal data?

The legal basis on which we rely to process your personal data is consent; we may process your personal data after obtaining your prior express consent to carry out the processing (this legal basis is only used for personal data voluntarily obtained from you. The processing required by law is excluded).

How do we store your personal data?

We store your personal data in a safe and reliable environment at the National Information Center in the Kingdom of Saudi Arabia. We use administrative, organizational, and technological means of protection to ensure that data is kept in accordance with our statutoryobligations. Data shall be destructed when the purpose of its collection is completed; such destruction shall be in a safe manner by which data cannot be accessed or restored.

Will your personal data be shared with other parties?

Your personal data will not be disclosed to other parties unless your consent is obtained, or there is a legal justification as specified by the relevant conditions

What are your rights regarding the processing of your personal data?

n accordance with PDPL, which explicitly stipulates the rights of personal data subjects, we enable you to use your:

Right to know
This includes informing you of the legal or practical justification for collecting your personal data and the purpose thereof, and it also entails not processing your data later in a manner inconsistent with the purpose of its collection or in cases other than those stipulated in Article (10) of PDPL.
Right to access your personal data
You have the right to request a copy of your personal data in accordance with the statutory requirements. Send your request to: (dpo@ndmo.gov.sa), and it will be provided to you -free of charge -within thirty (30) days.
Right to request correcting your personal data
You have the right to request amending and updating your personal data in the event that it is inaccurate, incorrect, or incomplete. Send your request to: (dpo@ndmo.gov.sa), and it will be reviewed and updated by us, and then you will be notified about the amendment within thirty (30) days
Right to request the destruction of your personal data
You have the right to request destroying your personal data in accordance with the legal requirements. Your request shall be sent by emaildpo@ndmo.gov.sa.

Right to file a complaint

In the event that you are unable to exercise the rights stipulated in PDPL, your privacy is violated, your personal data is exposed to leakage, or when you notice any act contrary to the provisions of PDPL, you have the right to file a complaint against violating parties in the Complaints Section on the Platform.

How can I file a complaint or objection?

If you have some concerns regarding your personal data, or if we do not comply with PDPL, you can file a complaint via email: dpo@ndmo.gov.sa